SEMANTiCS 2019 in Karlsruhe
09.-12.09.2019:
SEMANTiCS is the leading European conference on Semantic Technologies and AI and is held for the first time in Karlsruhe, Germany. One of the organizers is FIZ Karlsruhe whose Vice President Information Service Engineering, Prof. Sack, is Conference Chair and a member of the conference’s Permanent Advisory Board.
New on STN
April 2019
New legal status codes for US patent applications and granted patents in INPADOC
Meet us at
CIPAC - China Intellectual Property Annual Conference of China 2019, 03.-09.Sep, HangZhou
Bund Deutscher Patentanwälte - Herbstseminar, 10.-11.Okt, Dresden
EPOPIC 2019 - EPO Patent Information Conference, 29.-30. Oct, Bukarest
This website uses cookies. Matomo is used for the usage analysis. By continuing to use the website, you agree to this. If you object to the usage analysis or would like to learn more about cookies, please click on the privacy policy. Close
Helpdesk
The experienced searchers and scientists from our help desk provide expert assistance free of charge. They will be happy to answer your questions about the STN command language, on how to develop effective search strategies,on database content topics, questions about accessing STN, and many more. There are also a number of STN representatives available around the world who offer similar support and service in your language.
Users in Europe should contact STN INTERNATIONAL - FIZ Karlsruhe at:
Phone: (+49) 7247 808555
If the help desk phones are busy, you will be automatically connected to our voice mail service, where you can leave a message. We will reply as soon as possible.
Fax: (+49) 7247 808259
E-mail: helpdesk(at)fiz-karlsruhe(dot)de or feedback form
Helpdesk hours of operation are from:
8:30 a.m. - 5.00 p.m. (CET) Monday - Friday
Users in North America should contact STN INTERNATIONAL - CAS Customer Center at:
(+1) 8007534227 (North America)
(+1) 6144473700 (outside North America)
Option 2 (8 a.m. - 6 p.m.): General information or account-related questions
Option 3 (8 a.m. - 8 p.m.): Assistance with search strategies, database content or using a product
Option 4 (8 a.m. - 6 p.m.): Technical assistance with software setup, installation and configuration
E-mail: help(at)cas(dot)org
Helpdesk hours of operation are from:
8:00 a.m. - 8.00 p.m. (U.S. Eastern Time) Monday - Friday
Users in Japan should contact JAICI (Japan Association for International Chemical Information) STN Japan
Phone: (+81) 359783601 (Technical Service)
(+81) 359783621 (Customer Care)
Fax: (+81) 359783600
Helpdesk Page
