provided by
provided by FIZ Karlsruhe

New on STN

October 2018

Derwent Markush Resource (DWPIM) now available on STNext™ integrated in the classic STN workflow

September 2018

Third Emtree(R) Thesaurus Update Now Available in Embase

May 2018

STN(R) Reflects Second Update to Emtree(R) Thesaurus for 2018

Meet us at

Bund Deutscher Patentanwälte - Herbstseminar, 18.-19. Oct, Hamburg
AIPLA Annual Meeting, 25.-27. Oct, Washington, DC
IP Service World, 26.-27. Nov, Munich

STN User Meetings

Hamburg, 24.10.2018
Prague, 07.11.2018
Madrid, 07.11.2018

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Helpdesk

The experienced searchers and scientists from our help desk provide expert assistance free of charge. They will be happy to answer your questions about the STN command language, on how to develop effective search strategies,on database content topics, questions about accessing STN, and many more. There are also a number of STN representatives available around the world who offer similar support and service in your language.

 

Users in Europe should contact STN INTERNATIONAL - FIZ Karlsruhe at: 
Phone:  (+49) 7247 808555
If the help desk phones are busy, you will be automatically connected to our voice mail service, where you can leave a message. We will reply as soon as possible.
Fax: (+49) 7247 808259
E-mail: helpdesk(at)fiz-karlsruhe(dot)de or feedback form

Helpdesk hours of operation are from:
8:30 a.m. - 5.00 p.m. (CET) Monday - Friday 

 

Users in North America should contact STN INTERNATIONAL - CAS Customer Center at:
(+1) 8007534227 (North America)
(+1) 6144473700 (outside North America)
Option 2 (8 a.m. - 6 p.m.): General information or account-related questions
Option 3 (8 a.m. - 8 p.m.): Assistance with search strategies, database content or using a product
Option 4 (8 a.m. - 6 p.m.): Technical assistance with software setup, installation and configuration
E-mail: help(at)cas(dot)org

Helpdesk hours of operation are from:
8:00 a.m. - 8.00 p.m. (U.S. Eastern Time) Monday - Friday 

 

Users in Japan should contact JAICI (Japan Association for International Chemical Information) STN Japan
Phone: (+81) 359783601 (Technical Service)
(+81) 359783621 (Customer Care)
Fax: (+81) 359783600
Helpdesk Page

 

FIZ Karlsruhe Helpdesk