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provided by FIZ Karlsruhe

New on STN

February 2019

New Display Format IFAM2 in INPADOCDB and INPAFAMDB with Focus on Legal Status

February 2019

Key Terms support efficient full-text searching and results evaluation in Patent Full-text Databases

February 2019

Reload of patent full-text databases FRFULL and GBFULL with major enhancements

Meet us at

PIUG 2019 Biotechnology Conference,
19. - 20. Feb, Cambridge, MA
PATENTE 2019, 25. - 26. Feb, Munich
IC-SDV 2019 The Meeting,
08. - 09. Apr, Nice

STN User Meetings

Frankfurt, 07.05.2019
München, 15.05.2019
Essen, 09.10.2019

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Helpdesk

The experienced searchers and scientists from our help desk provide expert assistance free of charge. They will be happy to answer your questions about the STN command language, on how to develop effective search strategies,on database content topics, questions about accessing STN, and many more. There are also a number of STN representatives available around the world who offer similar support and service in your language.

 

Users in Europe should contact STN INTERNATIONAL - FIZ Karlsruhe at: 
Phone:  (+49) 7247 808555
If the help desk phones are busy, you will be automatically connected to our voice mail service, where you can leave a message. We will reply as soon as possible.
Fax: (+49) 7247 808259
E-mail: helpdesk(at)fiz-karlsruhe(dot)de or feedback form

Helpdesk hours of operation are from:
8:30 a.m. - 5.00 p.m. (CET) Monday - Friday 

 

Users in North America should contact STN INTERNATIONAL - CAS Customer Center at:
(+1) 8007534227 (North America)
(+1) 6144473700 (outside North America)
Option 2 (8 a.m. - 6 p.m.): General information or account-related questions
Option 3 (8 a.m. - 8 p.m.): Assistance with search strategies, database content or using a product
Option 4 (8 a.m. - 6 p.m.): Technical assistance with software setup, installation and configuration
E-mail: help(at)cas(dot)org

Helpdesk hours of operation are from:
8:00 a.m. - 8.00 p.m. (U.S. Eastern Time) Monday - Friday 

 

Users in Japan should contact JAICI (Japan Association for International Chemical Information) STN Japan
Phone: (+81) 359783601 (Technical Service)
(+81) 359783621 (Customer Care)
Fax: (+81) 359783600
Helpdesk Page

 

FIZ Karlsruhe Helpdesk