|
|
 |
Experienced searchers and scientists are available to provide
expert assistance free of charge. They will be happy to
answer your questions about STN command language, developing
effective search strategies, database content topics, questions
about accessing STN and much more. There are also a number
of STN Representatives around the world that offer similar
support and service in your language.
| Users
in Europe should contact STN INTERNATIONAL -
FIZ Karlsruhe at: |
|
Phone:
|
(+49) 7247 808 555
If the Help Desk phones are busy, you will be automatically
connected to our Voice Mail Service, where you
can leave a message. We will reply as soon as
possible.
|
|
Alert Line:
|
(+49) 7247 808 777
The Alert Line is an automated service, which informs
you about current system problems and database availability. |
|
Fax:
|
(+49) 7247 808 259 |
|
E-mail:
|
 helpdesk@fiz-karlsruhe.de
or
feedback
form |
Help Desk
Hours of Operation are from:
7:30 a.m. - 6.00 p.m. (CET) Monday - Friday |
| Users in North America
should contact STN INTERNATIONAL - CAS Customer Care at: |
|
Phone:
|
(+1) 614 447 3700
|
|
Fax:
|
(+1) 614 447 3751 |
|
E-mail:
|
help@cas.org
|
Help Desk
Hours of Operation are from:
8:00 a.m. - 8.00 p.m. (U.S. Eastern Time) Monday - Friday
|
| Users in Japan
should contact JAICI (Japan Association for International
Chemical Information) STN Japan |
|
Phone:
|
(+81) 3 5978 3601 (Technical
Service)
(+81) 3 5978 3621 (Customer Care)
|
|
Fax:
|
(+81) 3 5978 3600
|
|
E-mail:
|
helpdesk@jaici.or.jp
(Technical Service)
cas-stn@jaici.or.jp
(Customer Care)
|
Point on the persons' heads to view their names!
|
|
|
 |
© FIZ Karlsruhe
- Last Update:
|
 |
|
|
STN Easy
