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Frequently Asked Questions (FAQs)

This is a list of frequently asked questions. If you have questions not included in this list, please feel free to contact our Customer Service.

Billing

STN Invoice Example STN Invoice Format Session Detail Report Conversion of *.csv files into Excel format

General

How to subscribe to STN International and how to set up an account? How to get additional loginids? Which STN Interface is best for me? What are the advantages of online searching? What are the terms and conditions? What is STN retrieval language and how can I use it?

Connecting to STN

Connecting problems? Security of the Internet connections used by FIZ Karlsruhe How to connect to STN International in Europe? How to connect to STN via ISDN Does STN International offer any communication software? Which PC hardware components do I need to go online? Which FIZ/STN services can I access via Internet? What are the STN 'Hours of Operation'?

Databases

What are the main topics of STN databases? Where can I find more detailed information about specific databases? What types of databases are available from STN International? How is the 'Element Term' field created? Can I use a chemical structure to monitor patents? Where can I find literature to be answered questions concerning patent databases? How to find new enhancements/changes in Inpadoc? How to remove duplicates and not display answers which are already seen? How to find numeric property information? How to limit search results to a certain time period? How to find who referenced a specific paper? How to find bulk suppliers of a specific chemical?

Document Ordering / Fulltext Delivery

What is FIZ AUTODOC?

STN Retrieval Language

How to assign online costs to a cost center? How to display online charges during a session? How to park or pause during an online session?

Prices

What are the costs of STN online searching? What are the prices for STN software products? What are the prices for FIZ AutoDoc

Training

What kind of workshops / user meetings do STN offer? What type of STN training material is available?

STN AnaVist

Installing STN AnaVist, Version 2.0 With which operating systems can I use STN AnaVist, Version 2.0? Are there any differences in Version 2.0 installation compared to previous versions? Will a new version of STN AnaVist be required each time new database content, such as DWPI, is added? Using STN Express with STN AnaVist, Version 2.0 Can I use STN AnaVist, Version 2.0, without STN Express, Version 8.2? Do I need to accept the latest discover.fil update in STN Express, Version 8.2? Can I create document sets for previous versions of STN AnaVist with STN Express, Version 8.2? What is the new Display from STN AnaVist Wizard in STN Express, Version 8.2? Using other STN or CAS products with STN AnaVist, Version 2.0 Can I export full-text patent documents from Version 2.0 to display in STN ViewerTM? Can I create document sets in STN Easy or STN on the WebSM for Version 2.0? Can I import document sets from SciFinder into STN AnaVist, Version 2.0? Re-visualizing document sets from previous versions of STN AnaVist When I convert an .rkx file, is the resulting .xta file updated with any new documents or indexing? Creating document sets in STN Express, Version 8.2 Can I create a document set for Version 2.0 in CASREACT, MARPAT, the CA family of databases, and/or the CASLINK cluster? Why do I get an error message in STN Express, Version 8.2, when I use the Save for STN AnaVist Wizard with more than 20,000 records? Can I import data from Derwent World Patents Index First ViewSM (WPIFV) into Version 2.0? Using the Download CAplus Documents feature Are there any changes to the Download CAplus Documents feature in STN AnaVist, Version 2.0? Identifying the source of U.S. patent documents Why is USPAT2 indicated as a source database for U.S. patent documents in STN AnaVist, Version 2.0, when in previous versions, only USPATFULL was indicated as the source? Creating visualization projects What is custom visualization? Can I combine IPC codes with one or more of the text fields when customizing visualization? Can I adjust the Concept Frequency when creating Research Landscape based on IPC codes? Will I be charged another visualization fee if I visualize again based on a different set of data fields? When selecting data fields for clustering, what is a Backup field? Why do clustering options sometimes change? Does a custom visualization with Technology Indicators include indexing terms from WPINDEX? Is there an additional fee to create a visualization project that includes WPINDEX content? Displaying documents What information is included in documents displayed in STN AnaVist, Version 2.0? Are there any additional document display options? Why are documents displayed from STN AnaVist in STN Express not reflected in the STN AnaVist session summary? If I display a document in STN AnaVist, will I be charged to display it again if I use the Display from STN AnaVist Wizard? As a subscriber to WPIDS/WPIX, can I display WPIDS/WPIX documents in Version 2.0? Can I display both invention- and member-level documents from WPINDEX in Version 2.0? Using the Research Landscape, bar charts, and matrix charts What can I do when highlighting colors in the Research Landscape do not show up well against the background? Why is there a distant peak in the corner of my Research Landscape? Can I identify cells within a matrix chart that are applicable to more than one highlighting group? Why do I get a message that there was not enough system memory to create a matrix chart? Can I identify records within a bar that are applicable to more than one highlighting group? Are there any differences in the display of bar charts in Versions 1 and 2.0? Changing preferences Are there any preference settings that should not be customized? Sharing projects Can I share projects across service centers with STN AnaVist, Version 2.0?

STN Easy

What is STN Easy and how can I use it? How can I subscribe to STN Easy? What type of WWW browser do I need to run STN Easy? STN Interface Finder STN Interface Comparison Sheet

STN on the Web

Product questions Service access and use questions Account questions STN Interface Finder STN Interface Comparison Sheet

STN Express

What do I need to run STN Express? Is it possible to automate a Gateway or Firewall setup using STN Express? What do I have to do to connect to STN International (Mac & Windows)? What kind of manuals are currently available? How to Send Structure Queries Via STNmail? Receiving garbled structures or missing text data? How can I reduce Online Time? STN Interface Finder STN Interface Comparison Sheet

STN Viewer

General What hours can I use STN Viewer? How do I license STN Viewer software? How will I be notified if there is a new version of STN Viewer? STN login IDs and passwords Do I need a special login ID and/or password for STN Viewer? How do I request a new STN Login ID for Shared Projects? Can I access STN Viewer with an STN AnaVist Login ID for Shared Projects? Can I change my STN password in STN Viewer? Can I share STN Viewer patent projects with someone served by a different STN Service Center? In the e-mail generated when I share an STN Viewer patent project, what address is inserted in the 'From' field? Billing and invoicing Are first-time users of STN Viewer required to agree to any terms and conditions prior to use? Will I receive a separate invoice for STN Viewer? Will the cost centers I assign in STN Viewer appear in the Cost Center Summary associated with my STN invoice? Is subscription pricing available for STN Viewer? Connecting Can I be logged on to STN Express and STN Viewer at the same time? Does STN Viewer use the standard (http) or secure (https) hypertext transfer protocol? Do I need to log on to STN Viewer each time I launch from STN Express? How is STN Viewer performance affected by large answer sets? What should I do if I see 'Page' errors when I use STN Viewer through a proxy server connection via SSL-VPN? How long will an STN Viewer session remain active? What happens to my session if I leave it inactive for an extended period of time? General usage Can I use STN on the Web or STN Easy to provide answer sets for STN Viewer? How is STN Viewer launched from STN Express? How do I access existing projects in STN Viewer? Which databases on STN can I use to create answer sets for STN Viewer? Can I use post-processing features of STN Express with patent content from STN Viewer? How will I be notified in the event that a full-text patent database is not available when STN Viewer is launched from STN Express? What is the maximum size of an STN Express answer set that can be processed by the Evaluate with STN Viewer feature? What should I do if documents do not appear in the patent queue soon after the yellow-highlighted Importing message in STN Viewer appears? Can I print records in STN Viewer? Is there a limit to the number of patent documents that I can save in rich text format? Can I use non-English characters in STN Viewer? Document highlighting feature Is display highlighting in STN Express available in STN Viewer? Can I use truncation symbols or masking characters when I specify terms for highlighting in STN Viewer? Can I combine different truncation and masking characters in the same search term? If I save a patent document in rich text format, will the highlighting from STN Viewer be retained when I print? Is there a limit to the number of terms that I can highlight with a single color? Can I change my highlighting colors? How should I enter multiple terms for a single highlighting color? How should I specify a concept that may appear as a single term, a hyphenated term, or two separate terms? Patent family information What is the difference between patent family information retrieved from CAplus and INPADOCDB? Document sorting feature Does the Sort by Patent Family feature in STN Viewer sort in the same way as FSORT in STN? What information does STN Viewer use to sort by assignee? ChemPort Can I connect directly to the USPTO and esp@cenet web pages or to my internal full-text patent collection via ChemPort in STN Viewer?

Internet Dictionary

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