Experienced searchers and scientists of the FIZ Karlsruhe helpdesk (EMEA Customer Center) provide assistance free of charge. Contact us for all questions about our products and services, e.g. about CAS STNext® database content, or how to develop effective search strategies.
Users in Europe should contact EMEA Customer Center
FIZ Karlsruhe - supporting CAS STN Suite products at:
Phone: (+49) 7247 808-555
Fax: (+49) 7247 808-259
EMEA Customer Center hours of operation are from:
8.30 a.m. - 5.00 p.m. (CET) Monday - Friday
Users in North America should contact CAS Customer Center at:
(+1) 8007534227 (North America)
(+1) 6144473731 (outside North America)
Helpdesk hours of operation are from: Monday 8:00 AM through Friday 12 midnight U.S. Eastern Time
Users in Japan should contact JAICI (Japan Association for International Chemical Information)
Phone: (+81) 359783601 (Technical Service)
(+81) 359783621 (Customer Care)
Fax: (+81) 359783600 Helpdesk Page
Database Summary Sheets, Cluster, Subjects, Features
Concise description with all fields, all formats, many examples, including search for cluster, subjects and features.
Maximize the Value of CAS STNext®with Global Value Pricing
Only CAS STNext®Global Value Pricing provides unlimited access to the broad collection of high-quality patent, non-patent and substance content CAS STNext®offers, including CAS content and Derwent World Patents Index® under a single flat-fee contract.
With Global Value Pricing, all of the valuable content and features CAS STNext®offers are included - there is never a need to compromise comprehensiveness or restrict content access.
Unlimited access to all CAS STNext®content
Unlimited use of all CAS STNext®features and tools
Unlimited number of users and sites globally
Flexibility and freedom:
Optimize efficiency of search workflow
Explore more content and features
Budget predictability and administrative simplicity:
Single, fixed-cost contract covering all content
Standard renewal pricing not based on usage
Industry-leading account support
For additional information on CAS CAS STNext®pricing and to get a quote for your organization, contact your STN Service Center.
All STNext® use is subject to the CAS STNext®License Agreement Information Use Policies, and any applicable data use policies and restrictions set forth by third-party database producers. Some restrictions apply.